Three words. Nine letters. And until fairly recently, a question nobody actually expected an answer to. Think about how many times a day you say it. In the corridor, at the start of a call, as someone passes your desk. How are you? Fine, thanks. Fine, thanks. Fine, thanks. A ritual exchange, a social reflex – not really a question at all. And then something changed. For many of us, it changed during the pandemic, when suddenly the question meant something different. Managers