After more years of working with organisations through change than we care to count, we've noticed something. The strategy is rarely the problem. The plan is often solid. The intentions are good. What gets in the way, almost every time, is the human side – the bit that most change programmes underinvest in or skip past altogether.   Over the years we've distilled what we've learned – from battle scars as much as successes – into a set of overriding principles for making chang