Case study: Coaching programme
Vessel
A business consultancy
The Charterer
The Business Unit Manager for Development
Departing from
A group of business change consultants needed to develop and enhance their coaching skills. As consultants working on projects across functions and organisations, they had an identified need to be able to communicate effectively and achieve optimum performance from diverse characters within businesses, both internal and external.
Destination
The task was to design and deliver a three day Coaching Skills workshop with supplementary subject modules that served to underpin and increase learning.
Specifically the programme set out to help them understand their personal dynamics and their impact on others within the coaching scenario. It majored on their questioning and listening skills; the management of their own emotions and the client’s; the articulation of effective performance objectives and action plans to improve them; the importance of monitoring and measuring success against actions.
After each day, there were opportunities to participate in supplementary action learning sets. These permitted the participants to discuss with their peers and the facilitators on going ‘live’ issues which they encountered daily. It allowed for shared experiences and for further instruction where appropriate; all centred around the business challenges faced by the participants.
Skipper's comments
Participants on the programme told us it resulted in them not only developing the people around them but that, on a business performance basis, it assisted them in the more effective diagnosis of their clients’ needs and therefore, a more timely and pertinent solution. On a personal basis, it increased their self awareness, their ability to handle conflict and raised their confidence levels around their relationships with others.
Guests’ comments about workshops
- “I would just like to thank you for all the hard work and effort you put into organising the coaching course. As you have no doubt heard, the course was incredibly well received and was seen to be very valuable and definitely worth further roll out within our organisation. I am looking forward to using the skills learned and the follow up days which no doubt will further add to what we have learned already.”
- “Just a quick note to say thanks for organising and developing the coaching course. The course material was fantastic, and most importantly the course was of great relevance. I have learnt so much from the 3 day course - the best course I have been on.”
